Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Information We Collect

LinguaFlow Academy Canada Inc. ("we," "us," or "our") collects information to provide excellent language learning services:

• Personal Information: Name, email, phone number, address, payment details
• Educational Data: Learning progress, assessment scores, course preferences
• Technical Information: IP address, device info, browser type, usage patterns
• Communication Records: Support interactions, class recordings, feedback

2. How We Use Your Information

• Deliver personalized language courses and instruction
• Track learning progress and provide certificates
• Process payments and manage subscriptions
• Communicate about courses, schedules, and updates
• Improve our teaching methods and platform
• Comply with Canadian educational regulations

3. Information Sharing

We never sell personal data. We may share information only with:

• Qualified instructors for educational purposes
• Payment processors for billing
• Technology partners for platform functionality
• Legal authorities when required by Canadian law

4. Data Security

We protect your information using industry-standard security measures including encryption, secure servers, and regular security audits. All data is stored in Canada in compliance with PIPEDA.

5. Your Rights

Under Canadian privacy law, you have the right to:

• Access your personal information
• Request corrections or updates
• Delete your account and associated data
• Export your learning records
• Withdraw consent for marketing communications

6. Cookies and Tracking

We use cookies to enhance your experience, remember preferences, and analyze usage. You can manage cookie settings in your browser. See our Cookies Policy for details.

7. Third-Party Services

Our platform integrates with reputable services for video conferencing, payment processing, and analytics. These partners follow strict privacy standards.

8. Data Retention

We retain your information for as long as your account is active, plus 3 years for educational records as required by Canadian regulations. You may request earlier deletion.

9. International Students

While based in Canada, we welcome international students. Data may be transferred securely to your location for service delivery while maintaining Canadian privacy standards.

10. Updates to This Policy

We may update this policy periodically. We'll notify active users of significant changes via email or platform notifications.

11. Contact Us

Questions about privacy? Contact our Privacy Officer:

• Email: privacy@linguaflow.ca
• Phone: 1-800-LINGUA-1
• Mail: LinguaFlow Academy, 123 Learning Ave, Toronto, ON M5V 2T6