Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Satisfaction Guarantee

LinguaFlow Academy stands behind the quality of our language education. We offer a 14-day money-back guarantee from your enrollment date for all courses and programs.

2. Full Refund Eligibility

You qualify for a 100% refund if you request it within 14 days of enrollment and meet these conditions:

• Attended fewer than 3 live classes
• Completed less than 20% of self-paced modules
• No certificates or credentials have been issued
• Request made in writing to support@linguaflow.ca

3. Partial Refund Schedule

After the 14-day period, partial refunds may be available based on course completion:

• Days 15-30: 75% refund available
• Days 31-60: 50% refund available
• After 60 days: No refunds, but course transfer options available

4. Special Circumstances

We may provide exceptions to our standard policy for:

• Medical Emergency: Full refund with medical documentation
• Technical Issues: Platform problems preventing course access
• Instructor Unavailability: Scheduled instructor becomes unavailable
• Course Cancellation: If we cancel a course, full refund provided

5. Monthly Subscription Refunds

• Cancel anytime before your next billing date
• No refunds for partial months already billed
• Access continues until end of paid period
• Refunds processed within 5-7 business days

6. One-on-One Tutoring

• Cancel individual sessions with 24-hour notice
• Unused session credits expire after 3 months
• Credit refunds available within first 2 sessions
• Make-up sessions for instructor cancellations

7. Group Course Transfers

Instead of refunds, you may transfer to:

• Different language course (same or lower price)
• Later start date for the same course
• Different time slot or instructor
• Course credit valid for 12 months

8. Non-Refundable Items

• Digital materials already downloaded
• Completed certification exams
• Custom study plans or assessments
• Third-party software or textbook purchases

9. Refund Process

How to Request a Refund:

1. Email support@linguaflow.ca with "Refund Request" in subject
2. Include your full name, enrollment date, and reason
3. Provide any supporting documentation
4. We'll respond within 2 business days

Processing Time:

• Approval decision within 3 business days
• Refunds processed within 5-7 business days
• Credit card refunds: 3-5 business days to appear
• PayPal refunds: 1-2 business days

10. Dispute Resolution

If you're unsatisfied with our refund decision:

• Request escalation to our Education Director
• Provide additional context or documentation
• Final decisions made within 7 business days
• Appeals process available for complex cases

11. Canadian Consumer Rights

This policy complements your rights under Canadian consumer protection laws. If local regulations provide stronger protections, those take precedence.

12. Contact for Refunds

Refund questions or requests:

• Email: support@linguaflow.ca
• Phone: 1-800-LINGUA-1 (M-F, 9 AM - 6 PM EST)
• Mail: LinguaFlow Academy, Refund Dept, 123 Learning Ave, Toronto, ON M5V 2T6